Frequently Asked Questions
General Questions
What Are Your Business Hours?
• Our online store is open 24/7, allowing you to browse and shop conveniently. Our customer support team is available to assist you with any inquiries during regular business hours. Monday to Friday from 9AM to 4PM
How Long Will It Take by Package to Arrive?
• We strive to process and ship orders promptly. Shipping times may vary depending on your location, but you can typically expect your package to arrive within 3-7 business days. For more detailed information, please refer to our shipping policy below:
How Do You Ship?
We ship most orders via US Postal Service Priority Mail using the least amount of packaging material possible.
If your order is under one pound, you see the option to have your package shipped using USPS First Class Mail.
• This option will be less expensive; however, shipping time will be 3 to 4 days longer than Priority Shipping.
You will always have Both options Available.
How long will it take to receive my order?
Orders are packed and shipped within 2 to 4 business days of receipt payment.
Priority mail takes approximately 2 to 3 business days to arrive once shipped, depending on your distance from New York City.
Priority mail takes approximately 4 to 3 business days to arrive once shipped, depending on your distance from New York City.
- USPS Priority Mail: You should receive your order within 5 to 7 business days from receipt of payment.
- USPS Priority Mail: You should receive your order within 7 to 9 business days from receipt of payment.
Receiving Orders During a Sale:
We work hard to get packages to you as quickly as possible. During Special sales, Black Friday weekend, or other holiday sales, packages may be delayed by a few days.
How will I know my order has been shipped?
You will receive an email notification informing you that your package is on its way.
What are my shipping cost options?
Priority Mail: Flat Rate For all US Orders
Cost: $9.35
First Class: Determined by the US Post Office at checkout time. The cost is based on weight and distance from Ohio (remember this is only available for orders under 1 pound).
What if the Product Arrives Damaged or Broken?
• Our return policy is designed to provide satisfaction and peace of mind. We try our best to pack our products carefully and securely so they are protected during shipping; however, once the products leave our facility, we have no control over how the packages are handled.
If you received a damaged or broken product, please email us at Info@BNatralee4life.com and contact us within 24 hours so we can help you. Your satisfaction is our top priority.
How Do I Sign Up for the Newsletter?
• Subscribing to our newsletter is easy! Visit our website and look for the newsletter signup option. Enter your email address, and you’ll start receiving updates on exclusive offers, skincare tips, and new product launches.
Do You Have Any Promo Codes?
• No, we do have promo codes. We hold special sales discounts discount throughout the year. Keep an eye on our website, social media channels, and newsletter for the latest promotions.
• Be sure to Sign Up For Our Newsletter and follow us on social media to stay updated on these events.
Product Information
How Long Does a Natralee Botany Bar Of Soap Last?
Concise Answer:
- How long does Natralee Botany’s natural soap bar last? Depend on:
- How many people are using the soap?
- How often do you take a bath or shower?
- How you use the bar of soap
Longer Answer:
Natralee Botany soaps stand apart from their commercial counterparts, being naturally softer due to the preservation of glycerin, which is absent in mass-produced soaps. Crafted without artificial hardening agents, synthetic waxes, or free alkali, our soaps are enriched by super-fatting with extra oils and employing “softer” oils, ensuring heightened emollience and moisturizing effects.
Varied oils contribute distinct qualities to the soap, including lathering, moisturizing, and hardness. Compared to other natural bars, our soaps contain more extra moisturizing and conditioning oils, resulting in a softer bar that may not be as firm as those with fewer conditioning oils.
The lifespan of your Natralee Botany soap is influenced by how you use it. Whether with a washcloth, exfoliating accessory, or just the bar, the choice matters. While exfoliating tools like loofahs and sponges are practical, they may use the soap more quickly than purists’ “only the bar” approach.
Ensure your Natralee Botany Natural Soap lasts a long time with these care tips:
- Avoid leaving the soap in water.
- Store it on a well-drained soap dish.
- Allow ample fresh air for drying between uses.
- Prevent continuous shower water exposure.
If the bar becomes waterlogged and gooey, place it on a draining soap dish or stand it on its edge for a few days to dry out.
Are Natralee Botany Products Organic?
Natralee Botany uses about 90 to 95 percent of its organic ingredients from certified Organic Suppliers.
Today, we live in a world full of misleading information, from false advertising and deception. Often leaving consumers needing clarification and guidance when deciding on personal skin care products and the truth about organic ingredients. We want our customers to know we are committed and transparent in everything we do. Even though we are not certificate USDA, we have references for all the certified supplies we purchase from.
Are Your Products Vegan ?
Our products are made with simple, natural, and organic ingredients. They are never tested on animals (except our human volunteers).
However, not all of our products are vegan because some products are made of honey and beeswax.
Our soaps and body care products contain no animal fats; we use a vegan base of natural plant oils and butter.
At Natralee Botany, we provide a complete list of ingredients for each product. This way, you can make an informed choice about a product that suits your lifestyle.
Does Natralee Botany Products Contains GMO’s?
No! All of our ingredients are Non-GMO and 90 percentage are organics.
Is There an Expiration Date on My Natural Skincare Product?
Natralee Botany takes pride in crafting our products by hand in small batches to guarantee freshness, consistency, and perfection. Unlike mass-produced items meant to linger on store shelves for years, our creations are carefully remade every few weeks to maintain their optimal quality.
While natural ingredients contain inherent preservatives, they are less potent than the synthetic counterparts in commercial products designed for extended shelf life. Except for soap, our products are kept in stock shortly before being sold.
To ensure the best experience, we advise opening and using our non-soap products within six months of purchase. Since we eschew preservatives and chemical stabilizers, the crucial consideration shifts to the product’s lifespan after opening.
Upon opening, skincare items become exposed to environmental elements and microorganisms in the air and skin. Usage habits also influence a product’s longevity.
To address this, we incorporate the Period After Opening (PAO) symbol on our product pages, a visual cue for consumers. We are adding these symbols to all our labels, underscoring our commitment to transparency and your skincare satisfaction.
- Our products come with a “6M” indicator, signifying their optimal performance for six months after opening.
- To ensure the longevity and effectiveness of your skincare routine, we recommend jotting down the dates you first open a product on its label. This simple step helps you track the post-opening period accurately.
- While our Point of Advice (POA) number offers a guideline, various factors can influence a product’s lifespan.
- If you notice any discoloration, unpleasant odors, or unusual changes in appearance, it is advisable to discontinue use and discard the product.
- Remember that each time your warm fingers dip into a tin or jar, you risk altering the product’s consistency by melting some of the butter.
- Moreover, introducing bacteria and contaminants is unavoidable. Proper storage is crucial to maintain product integrity.
- Leaving the lid off for extended periods can lead to premature spoilage before the recommended post-opening duration.
- As our scented products age, some natural essential oil scents may diminish. Unlike synthetic fragrance oils, pure essential oils have limited staying power.
Additionally, over time, natural colors may fade. Stay vigilant and enjoy Natralee Botany’s skincare products while they are freshest and most potent!
I Have Allergies. What Natural Skincare Products Are Safe For Me?
Navigating the selection of natural soaps and skincare products can be daunting, particularly for individuals with allergies or skin sensitivities. Natralee Botany understands this challenge and takes pride in transparently listing every ingredient used in our products. You can identify and avoid substances that may trigger sensitivities by carefully examining the ingredient list.
We highly recommend conducting a patch test before incorporating new products into your routine, especially if you have sensitive skin or known allergies. This precautionary step can help you assess the product’s compatibility with your skin.
Understanding our customers’ concerns, we’ve curated specific information in our “Help Me Choose” section, categorizing details for individuals with allergies or sensitivities to common ingredients such as nuts, coconut, shea butter, and gluten.
Explore our informative pages to make informed choices.
It’s important to note that even though our products utilize natural ingredients, some individuals may still experience sensitivities.
For those with severe allergies, please exercise caution. If you have an anaphylactic reaction to any ingredient in our products, we advise against purchasing them. While we maintain dedicated product rooms with stringent cleanliness standards, we cannot guarantee complete immunity against potential cross-contamination of individual ingredients. Your safety is our priority.
Will My Natural Skin Care Melts in the Warm Weather?
At Natralee Botany Natural Skin Care, we pride ourselves on the purity of our products. Devoid of synthetic stabilizers or waxes, our delicate formulations, housed in glass jars and metal tins, exhibit sensitivity to temperature fluctuations.
Navigating the challenges of warm weather shipping aligns with our commitment to delivering natural and nourishing skin care.
Despite the potential softening or melting of products during transit in warm conditions, the quality and healing properties remain uncompromised.
To address the impact of elevated temperatures, especially during sunny days, we recommend a pre-emptive measure for our valued customers. Before opening jars or tins, particularly those containing balms, refrigerate the items for a few hours to solidify them in case of melting during transit. Exercise caution, as opening items, especially those in tins, to check for melting may lead to spills and mess.
Here’s a guide on what to do if melting occurs for specific products:
Cream Deodorants:
If your balm-like deodorant appears melted or runny, refrain from opening the jar immediately. Instead, place it in the freezer for 10-15 minutes. As it hardens, please stir to prevent solids from settling at the bottom. Repeat the process until the deodorant achieves firmness. Occasionally, cream deodorants may experience melting during transit, followed by slow re-solidification, resulting in a grainy texture. If this occurs, melt the deodorant, mix thoroughly, and refrigerate until solid.
Stick deodorants containing more beeswax are less susceptible to temperature variations.
Whipped Body Butters:
For melted whipped body butter, refrigerate until firm. Our hand-whipped process introduces tiny air bubbles that increase volume, similar to whipping cream. Melting collapses these air bubbles, reducing container volume. After cooling, the whipped butter will resemble our body balm’s consistency and remain an excellent moisturizer.
Sugar Scrubs:
If a sugar scrub melts, the oil may separate. Mix thoroughly and refrigerate for 10-15 minutes. Stir again as it hardens, disperses the sugars, and returns to the refrigerator. Once solidified and mixed, the scrub is ready for use. We appreciate your understanding and diligence in maintaining the integrity of our natural products, ensuring you continue to experience the best in Natralee Botany Natural Skin Care.
Will this product Help Me with My Ezcema And Rosacea
At Natralee Botany, we often hear from customers experiencing chronic skin irritations. While we can’t guarantee our products will heal such conditions, many customers have shared positive feedback, noting relief from symptoms associated with irritated skin problems.
We’ve observed that switching to natural products has helped some individuals. Our belief in the gentle nature of natural ingredients and the absence of specific components in our products contributes to their effectiveness.
This valuable feedback has inspired us to create “Help Me Choose” pages tailored to various skin issues. Centuries of traditional use support the efficacy of pure essential oils, herbs, and other natural ingredients.
It’s important to clarify that our products are not FDA-approved drugs or medicines designed to treat or cure illnesses. Instead, they are crafted to alleviate symptoms linked to irritated skin. If you have concerns about a skin issue, consult your healthcare provider. Additionally, for those with sensitive skin, perform an allergy patch test before introducing a new product.
Pregnancy & Children
Can I Use Your Natural Skincare Products While Pregnant or Nursing
Natalie Botany Skincare often receives inquiries regarding the safety of our soaps, body butter, shampoos, and other natural products during pregnancy. We highly advise pregnant and nursing mothers to consult with their OBGYN or physician before making any changes to their skincare routine, whether using our organic products or any other product line.
Take a moment to read the ingredients listed on a typical bar of commercial soap or your jar of moisturizer.
Now, compare these with the ingredients found in Natralee Botany products.
Our commitment lies in utilizing high-quality natural and USDA Certified Organic ingredients devoid of synthetic additives, colorants, fragrances, preservatives, or chemical derivatives.
Rest assured, there is nothing within our all-natural essential soap or other products that could pose a concern during pregnancy.
The topical application of the herbal components in many of our soaps is also deemed safe. It’s important to note that the amount of herbs absorbed through your skin from the soap is significantly less than what you would consume by sprinkling them on your food.
Essential Oils
Natralee Botany acknowledges the prevalent concern surrounding the use of essential oils during pregnancy, and we understand that there is a considerable amount of confusing and inaccurate information on this topic.
• The safety of essential oils during pregnancy is contingent upon various factors that one should carefully consider.
• Firstly, the type and composition of a specific essential oil play a crucial role, as these oils vary significantly in strength and composition.
• Additionally, the quality of the essential oil is paramount, as cheaper alternatives may need to be purer and could be adulterated with synthetic chemicals.
• The dosage of herbs/essential oils is another critical factor. Most safety research is based on large internal doses, whereas no specific tests have been conducted on pregnant women.
It is important to note that the mode of application also matters. The concentration of essential oils absorbed through inhalation and massage is lower than that of ingestion.
Our scented soaps at Natralee Botany are delicately infused with essential oils, providing a choice for individuals in consultation with their healthcare professionals. Particularly during the first trimester, it is necessary to exercise caution.
We offer a range of products, including lip balms, whipped butter, soaps, shampoos, and deodorants, with a “no added scent” version.
When there is uncertainty about the safety of an essential oil-containing product or any ingredient, we strongly recommend consulting with your doctor, midwife, or healthcare professional.
Recognizing the significance of safety during pregnancy, many massage therapists and aromatherapists tend to look on the side of caution by advising the avoidance of specific essential oils..
While some Herbalists and Aromatherapists assert that certain essential oils typically considered safe are acceptable during pregnancy, others recommend abstaining from all essential oils during this period.
Certain essential oils, usually deemed safe, may exhibit hormone-like effects or stimulate uterine muscles, making them contraindicated during pregnancy.
Pregnancy can bring about various acute skin changes due to hormonal fluctuations and the physical stretching of the skin.
Here’s a summary and additional tip for pregnant individuals dealing with sensitive skin:
1. Sensitive Areas: The stretching belly is often the most sensitive spot, but other areas like the hips, thighs, and bottom may also experience dryness and flakiness.
2. Hormonal Influence: Pregnancy hormones can make skin sensitive to various factors, leading to unpredictable reactions. Individuals with conditions like eczema may experience flare-ups or remission during pregnancy.
3. Moisturization: Keeping the body moisturized is crucial, especially in dry areas. Opt for products without synthetic additives, colorants, fragrances, or preservatives, as these can exacerbate sensitive skin problems.
4. Patch Testing: Before trying a new skincare product, perform a patch test to check for sensitivity. Please apply a small amount of the product to a small skin area and wait to see if any adverse reactions happen.
5. Consultation with Healthcare Professionals: Pregnant and nursing mothers should consult their midwife or physician before changing their skincare routine, including using specific products. It will ensure the safety of both the mother and the baby.
Rewards and Referrals
The Natralee Botany, Loyalty Rewards Program, is a small way to say Thank You and reward our loyal customers who continually support what we do.
Points will be automatically added to your account after each successful purchase at 5 points per dollar spent.
Points can also be earned by sharing your unique referral link with friends and family.
When you share your referral link with someone, they will receive $5 off their first purchase, after which you will receive 500 points toward your account.
(See the Referral Program FAQ below.)
Can I Use My Rewards Points with other promotions and Coupons?
Rewards codes cannot be combined with other coupon codes or promotions and are one-time only.
How Do I join the Rewards and Referral Program?
Join Natralee Botany for free, and everyone is welcome to take part.
To get involved, register for a user account on our website, and remember to log in each time you make a purchase. Your account will be credited with points automatically following a successful transaction.
If you’re an account holder, you’re already a member of our rewards program.
From Dec 2023 onwards, you’ll automatically accrue points with every successful purchase.
Please note that purchases made when checking out as a guest are ineligible for points.
How do I accumulate Points?
Points will be earned for every dollar spent. If you have signed into your Natralee Botany.com and successfully Placed an order.
How do I accumulate Points?
Your Points balance will be accessible. On Your My Account and the rewards, Rewards Referral Page when logged in.
How do I redeem My Points?
To redeem points, make sure to sign in to your account. You will be able to apply your points on the checkout page.
How Does the Referral program work
Earn loyalty rewards with NATRALEE Botat by referring friends and family.
Access your account and visit the rewards program page to find the rewards and referral launcher.
Generate a unique referral link to share with your friends and family.
When someone clicks on your referral link, they will receive a coupon code, granting them a $5.00 discount on their initial purchase.
Upon a successful purchase through your referral link, you will be rewarded with 500 points added to your account.
How Does I received Points On My Birthday?
For Ntralee Botany, save your birthday in your rewards account at least 30 days before the big day to ensure you receive points on your birthday.
Log in to your account and visit the rewards page.
Look for the option to save your birthday, and once you’ve done so, an automated email will be sent to notify you of your special day, informing you that you’ve earned 500 points.
Keep in mind that to qualify for the 500 points on your
birthday, it’s crucial to save your birthdate in your account 30 days before the celebration. Please take a moment to keep it now to avoid forgetting!
Does reward points expire
Rewards points will expire after 12 month.